Please don't shoot the messenger! : how to talk to demanding bosses, clueless colleagues, tough customers and difficult clients without losing your cool (or your job!) / Goodman, Gary S.

050 	 HD0058 00006 G663  02000
100 	 Goodman, Gary S.
245 	 Please don't shoot the messenger! : how to talk to demanding bosses, clueless colleagues, tough customers and difficult clients without losing your cool (or your job!)
260 	 Lincolnwood, Ill. : Contemporary Books, c2000.