Up the loyalty ladder : turning sometime customers into full-time advocates of your business / Raphel, Murray, 1928-

050 	 HF5415 00005 R363  01995
100 	 Raphel, Murray, 1928-
245 	 Up the loyalty ladder : turning sometime customers into full-time advocates of your business
260 	 New York : HarperBusiness, c1995.