The ultimate question 2.0 : how net promoter companies thrive in a customer-driven world / Reichheld, Frederick F.

050 	 HF5415 00005 R439  02011
100 	 Reichheld, Frederick F.
245 	 The ultimate question 2.0 : how net promoter companies thrive in a customer-driven world
260 	 Boston, Mass. : Harvard Business Press, c2011.