The ownership quotient : putting the service profit chain to work for unbeatable competitive advantage
LC Number : HF5827 95 H47 2008
Title:The ownership quotient : putting the service profit chain to work for unbeatable competitive advantage
Author:Heskett, James L.
Publisher:Boston, Mass. : Harvard Business Press, c2008.
Publish Year:2008
Volume:-
Edition:-
LC Category:Social Sciences / Commerce
Popularity: time(s) barrowed since 01.03.2014
MARC info:MARC ID : 2131